ZENDESK Digital

Can you trust your AI agents?

Wednesday, 21 October | 10 AM BST

Building trustworthy AI for customer service. AI agents are no longer just answering questions, they're taking action on behalf of your business. And according to IDC, trust, not technology, is now one of the biggest barriers to scaling AI in customer service.

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What it takes to build AI agents you can truly trust

Join IDC Research Director Tapan Patel and Zendesk's AI security expert to hear the latest market research, real-world testing insights, and practical guidance for deploying AI agents that your customers and your business can count on.

In this 30-minute session, industry experts will break down:

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What trustworthy AI actually requires: governance, guardrails, and grounding

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How to determine when AI should act autonomously and when it should escalate to a human

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How to continuously test and validate AI agents in real customer-service workflows

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The questions every CX leader should ask an AI vendor

4 in 10

organisations want to deploy autonomous AI agents but haven't yet (Zendesk research, 2025)

32%

of organisations cite security and data leakage as top AI risks

Only 10%

of CX leaders are extremely confident in AI’s ability to resolve issues end-to-end without human intervention

Ready to deploy, slower to trust

4 in 10

organisations want to deploy autonomous AI agents but haven't yet

32%

of organisations cite security and data leakage as top AI risks

Only 10%

of CX leaders are extremely confident in AI’s ability to resolve issues end-to-end without human intervention

Meet the Speakers

Tapan Patel

Research Director, AI-enabled Customer Data and Analytics

Béatrice Moissinac

AI Security - Principal Security Engineer

Build AI agents your customers and your business can truly trust

Plus, you’ll receive a copy of Zendesk’s latest AI Trust report.

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What to expect